Shipping & Returns
Shipping Information
🕒 Processing Time
Orders are processed within 1–2 business days.
🚚 Shipping Time
- Canada & USA: 3-16 business days on average
- Other regions: May vary by destination and carrier
💸 Shipping Fees
- Free shipping on orders over $50
- Standard shipping rates apply to orders under $50 (calculated at checkout)
📦 Tracking Your Order
Once your order ships, you’ll receive a shipping confirmation email with a tracking number. Please allow up to 48 hours for the tracking link to update.
Returns & Exchanges
✅ 30-Day Guarantee
If you’re not satisfied with your purchase, you can return or exchange any item within 30 days of delivery for a full refund or replacement—no hassle.
📩 How to Start a Return
Reach out to us via our Contact page or email us at support@kymorapets.com to get started. We’ll walk you through the return process and issue a return authorization.