FAQ
Frequently Asked Questions
What does Kymora Pets sell?
We offer premium pet products for grooming, play, comfort, and everyday care. Everything is thoughtfully selected to keep your pets happy, healthy, and loved.
Where do you ship from?
Orders ship from trusted warehouses in North America and internationally, depending on your location and the product.
How long does shipping take?
Most orders arrive within 2–8 business days. You'll receive a tracking link via email once your order ships.
How do I track my order?
Once your order ships, you'll get a shipping confirmation email with a tracking number and link to track your package in real-time.
What’s your return policy?
We offer a 30-day money-back guarantee. If you’re not satisfied, contact us within 30 days of delivery for a full refund or exchange.
What if I receive a damaged or wrong item?
No worries! Email us at support@kymorapets.com or use our Contact page within 48 hours of delivery. We'll make it right—fast.
How can I reach customer support?
We're always here to help. Use our Contact page or email us at support@kymorapets.com. We respond within 24 hours.
Can I cancel my order?
Yes — just contact us as soon as possible after placing your order. If it hasn’t shipped yet, we’ll cancel and refund it right away.