FAQ
Frequently Asked Questions
• What does Kymora Pets sell?
We offer premium pet products for grooming, play, comfort, and everyday care. Everything is thoughtfully chosen to keep your pets happy, healthy, and loved.
• Where do you ship from?
Orders are shipped from trusted warehouses across North America and internationally, depending on your location and the product.
• How long does shipping take?
Most orders arrive within 2–8 business days. As soon as your order ships, you’ll receive a tracking link by email.
• How do I track my order?
You’ll get a shipping confirmation email with a tracking number and link as soon as your package is on the way.
• What’s your return policy?
We offer a 30-day money-back guarantee. If you’re not satisfied, contact us within 30 days of delivery for a full refund or exchange.
• What if I receive a damaged or wrong item?
Please email us at support@kymorapets.com or use our Contact page within 48 hours of delivery. We’ll make it right—fast.
• How can I reach customer support?
Our team is always here to help. Use our Contact page or email us at support@kymorapets.com. We reply within 24 hours.
• Can I cancel my order?
Yes—just contact us as soon as possible after placing your order. If it hasn’t shipped yet, we’ll cancel and refund it right away.
Still have questions?
Contact us and we’ll be happy to help!